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Make sure you download a copy of our 17 STAR Interview Technique Interview Questions and Answers and be FULLY PREPARE for your interview! “I was in a situation at work where I needed to…” TIP #3 – A great tip for making sure you make good use of the STAR technique when answering interview questions, is to start off each sentence with the qualifying word. Then, for each competency being assessed, write down each of the different elements (Situation, Task, Action and Result) before practicing each of the answers in a mock interview format prior to the actual interview day. TIP #2 – When preparing for your interview, take a sheet of paper and write the letters S.T.A.R down the left hand-side of the paper. This is really important as the interview panel want to hear of a specific example when you met the competency being assessed. TIP #1 – Make sure your responses explain what you did in a given situation, as opposed to what you would do. The beauty of utilising the STAR technique when answering interview questions is that it ensures you provide specific evidence and proof that you can perform the competency being assessed.
RESULT – Finally, move on a explain what the results were following the action you took, and also the action other people took. The action element of the STAR technique is usually the most comprehensive. TASK – Once you have explained the situation, move on and tell the panel what the task was you needed to complete.ĪCTION – Then, once you have outlined the task, move on to explain to the interview panel the action you took, and also the action other people took who were involved in the situation. SITUATION – Start off by explaining to the interview panel the exact situation you were in. The basic principles of the STAR interview method are as follows: The STAR technique is best used for interview questions that start off with: The main purpose of the STAR technique/method is to make sure you give the interview panel solid/evidence-based answers to the situational-type interview questions that are being asked. The STAR technique is a brilliant and simple way for answering tough behavioral interview questions.
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How To Use The Star Technique For Answering Interview Questions RESULT – The end result was a success! Due to the extra effort we all put into the team task, and the extra hours we all dedicated to the project, we managed to complete the project with just 3 hours to spare. It was particularly stressful because we all had to work additional hours outside of the normal working day, whilst also concentrating on each specific task in hand.ĪCTION – I carried my element of the project as required and remained calm and focused at all times whilst supporting my team colleagues. If they needed anything specifically to complete their part of the project, I would find it for them. TASK – It was my job to monitor each stage of the process and support the other team members in completing each of their specific tasks. The client unexpectedly brought forward the completion date, which meant we had to work around the clock to get everything completed. SITUATION – I was working as part of a team on a difficult, time-sensitive project for a client. The customer was very happy with the service and he has since used our company again to buy products. RESULT – Although the customer was initially confused and he struggled to find the product he needed, I managed to talk him through everything successfully by being patient and methodical in my approach. I also upgraded him to our free express delivery service to provide further reassurance that he would receive his good quickly. I then took the payment details and his address for delivery.
Once we had achieved that stage, I then explained in detail how we would use his payment details to process the payment, and that his details were totally secure.
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TASK – I saw it as my task to spend time patiently helping the gentleman choose the right products for him and to also talk him through the payment process, reassuring him along the way.ĪCTION – I started off my asking him a series of probing questions to ascertain which product he needed. One day, an elderly gentleman telephoned to place an order online and he was clearly having problems selecting the product he needed and also making the payment over the phone. SITUATION – In my previous job, I was managing the telephone lines and responding to customer calls.
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